Our clients have the right to expect:
1. Consultants that have both the functional and industry expertise required for the project.
2. Consultants having both a personal and cultural "fit" with the organization.
3. A clear understanding of the work that will done before the work begins.
4. Consultants who form client partnerships by working along side of them, their management team and their employees at their location.
5. Reasonable project fees for the economic value delivered to their organization.
6. Their personnel will be trained as part of the project.
7. To be informed every step of the way via frequent communication.
8. To be able to terminate the consulting engagement if they are not satisfied with the progress being made.
9. Pre-approval of out-of-pocket expenses, billed at cost, not marked up.
10. Timely billing.